Privacy Policy

1. Introduction

Telluride Ski Hotels ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tellurideskihotels.com and use our services.

By using our Site, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

• Make a booking or reservation
• Create an account
• Subscribe to our newsletter
• Contact our support team
• Participate in surveys or promotions

This may include:

• Name and contact information (email, phone number)
• Billing and payment information (processed securely through third-party payment processors)
• Travel dates and preferences
• Special requests or accessibility needs
• Account credentials (username and encrypted password)

Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing activity:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website
• Device information (screen size, device type)
• Cookies and similar tracking technologies

Third-Party Information

We receive information from third-party partners including accommodation providers (LiteAPI), activity booking platforms (Viator), payment processors, and analytics services. This information is used to facilitate bookings and improve our services.

3. How We Use Your Information

We use collected information to:

• Process and confirm bookings and reservations
• Communicate about your reservations and provide customer support
• Send booking confirmations and updates
• Process payments securely
• Personalize your experience and provide relevant recommendations
• Send newsletters and promotional communications (with your consent)
• Improve our website functionality and user experience
• Analyze usage patterns and trends
• Prevent fraud and enhance security
• Comply with legal obligations
• Respond to legal requests and prevent harm

4. How We Share Your Information

We share your information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf:

• Accommodation providers and property management systems (LiteAPI)
• Activity and tour operators (Viator)
• Payment processors (Stripe, PayPal, etc.)
• Email service providers
• Analytics providers (Google Analytics)
• Hosting and infrastructure providers

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose information when required by law, court order, or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of our users

With Your Consent

We may share information for other purposes with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Keep you logged in to your account
• Understand how you use our Site
• Analyze traffic and usage patterns
• Deliver personalized content and recommendations
• Measure the effectiveness of our marketing

You can control cookies through your browser settings. Note that disabling cookies may limit your ability to use certain features of our Site.

We use Google Analytics to understand site usage. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security audits
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking information is typically retained for 7 years for tax and legal compliance purposes.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your information to another service
• Opt-out: Unsubscribe from marketing communications
• Object: Object to certain processing of your information
• Restrict: Request restriction of processing in certain circumstances

To exercise these rights, contact us at privacy@tellurideskihotels.com. We will respond within 30 days of receiving your request.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at privacy@tellurideskihotels.com.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in compliance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information: